Responsible Gaming
at pkiuck

When you register for a pkiuck account, you confirm that you are at least 18 years of age. pkiuck may request supporting documentation — such as a copy of your National Identity Card (NID), passport, or other government-issued photo ID — to verify your age at any stage, including at registration, before a withdrawal is processed, or at any other point at pkiuck's discretion. Accounts found to belong to players under the age of 18 will be closed immediately, all funds will be withheld, and the matter will be reported to the appropriate authorities where required by applicable law.

If you are a parent or guardian and you believe that a person under 18 in your care has accessed or registered on pkiuck, please contact our support team immediately at [email protected]. We will investigate the matter as a priority and take all necessary action to protect the minor involved.

pkiuck also strongly recommends that parents and guardians who share a device or network with minors make use of third-party parental control software to restrict access to online gambling websites as an additional layer of protection.

For the vast majority of people, online betting and casino gaming is a harmless leisure activity enjoyed within their means. However, for a small percentage of individuals, gambling can become a compulsive behaviour that causes serious harm to their financial situation, relationships, and mental health. Understanding the difference between recreational and problematic gambling is the first step toward staying safe.

Recreational gambling is characterised by: playing within a pre-set budget, treating any losses as the cost of entertainment, taking regular breaks, keeping gambling separate from other financial responsibilities, and being able to stop whenever you choose.

Problem gambling — sometimes referred to as gambling disorder — is characterised by a persistent inability to control the urge to gamble despite negative consequences. It often escalates gradually and may not be immediately obvious to the person affected or to those around them.

pkiuck believes that player wellbeing is more important than revenue. We actively monitor account activity for patterns that may indicate distress and proactively offer our responsible gaming tools to players whose behaviour suggests they may benefit from additional support. We do this because we believe sustainable entertainment and player safety are the foundation of a trustworthy platform.

Gambling problems rarely appear overnight. They typically develop over time and may be difficult to recognise in yourself. The following warning signs may indicate that gambling is beginning to have a negative impact on your life. If you recognise several of these patterns in your own behaviour, we encourage you to use one or more of pkiuck's responsible gaming tools or to seek external support.

If you recognise three or more of the above patterns in your own behaviour, pkiuck strongly encourages you to contact our support team to discuss activating a deposit limit, time-out, or self-exclusion. There is no judgement — our team is here to help.

Deposit limits are one of the most effective and practical responsible gaming tools available to pkiuck players. By setting a deposit limit, you instruct pkiuck to block any deposit that would cause your total deposits within the chosen period to exceed the amount you have specified.

Available limit periods:

• Daily limit: The maximum amount you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total amount you can deposit across any rolling 7-day period.
• Monthly limit: The maximum total amount you can deposit across any rolling 30-day period.

Limits are denominated in BDT. For example, you might set a daily deposit limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳20,000. You may have all three limits active simultaneously — pkiuck will enforce whichever limit is reached first.

Changing your limits: You may request a reduction to any deposit limit at any time, and the reduced limit will take effect immediately. Requests to increase or remove a deposit limit are subject to a mandatory 72-hour cooling-off period before the change is applied. This delay is intentional — it is designed to protect you from making impulsive decisions during a period of heightened emotional state.

To set or modify your deposit limits, contact the pkiuck support team via live chat or email at [email protected]. Our team will confirm the change in writing.

Sometimes all you need is a short break. pkiuck's time-out feature allows you to temporarily suspend access to your account's betting and gaming features for a fixed period of your choosing. During a time-out, your account remains technically open — meaning your balance is safe, and you can still contact support — but you cannot place bets, play casino games, or make new deposits.

Available time-out durations:

• 24 hours
• 48 hours
• 7 days
• 30 days

A time-out cannot be cancelled or reversed before the chosen period expires. This is an intentional safeguard. If you need a longer break — more than 30 days — pkiuck recommends using the self-exclusion programme instead, which offers durations of up to 5 years.

How to activate a time-out:

Self-exclusion is the most comprehensive responsible gaming tool offered by pkiuck. It is intended for players who recognise that gambling has become — or is at risk of becoming — a serious problem in their lives. Self-exclusion is a firm, long-term commitment, and pkiuck treats it with the gravity it deserves.

What happens when you self-exclude from pkiuck:

• Your pkiuck account is fully suspended for the duration you choose — you will not be able to log in, bet, play, or make deposits.
• All marketing and promotional communications from pkiuck will be stopped immediately and will not resume until after the exclusion period has ended and you have actively opted back in.
• Any pending withdrawal at the time of exclusion will still be processed to your registered payment method (bKash, Nagad, Rocket, or Upay) in the normal course.
• Attempts to re-register for a new pkiuck account during the self-exclusion period will be blocked and any such account closed.
• At the end of your self-exclusion period, your account will not be automatically reactivated. You must contact pkiuck support to request reactivation, and a mandatory 24-hour reflection period will apply before access is restored.

Available self-exclusion durations: 6 months, 1 year, 2 years, 5 years, or indefinite (permanent closure).

Self-exclusion periods cannot be shortened once activated. If you choose a 1-year self-exclusion, you will not be able to access your account for a minimum of 12 months regardless of any subsequent request. This is a deliberate and important feature of the programme.

To initiate self-exclusion, contact the pkiuck support team at [email protected] with the subject line "Self-Exclusion Request". State your registered username, mobile number, and your chosen exclusion period. Our team will action the request within 24 hours and send written confirmation.

If you are concerned about your own gambling behaviour, or that of someone close to you, please do not hesitate to reach out. pkiuck's support team is available 24 hours a day, 7 days a week, and is trained to respond to responsible gaming concerns with sensitivity, confidentiality, and without judgement.

Beyond pkiuck's own support channels, we encourage players who may be experiencing gambling-related difficulties to seek professional help. Talking to a qualified counsellor or mental health professional can make a significant difference. In Bangladesh, if you are experiencing distress related to gambling — including financial anxiety, relationship problems, or mental health challenges — please speak to a trusted doctor, community health worker, or counselling service for guidance.

Responsible gaming is not just about crisis management — it is about building healthy habits from the very first time you log in to pkiuck. The following guidelines represent best practice for all players, regardless of their experience level or the size of their bets.

• Set a budget before you play. Decide in advance how much money you are comfortable spending in any given session, week, or month — and treat that amount as the cost of your entertainment. Use pkiuck's deposit limit tools to enforce your budget automatically.
• Never gamble with money you cannot afford to lose. Your rent, household bills, food budget, loan repayments, and family expenses must always take priority over gambling. Do not deposit money that is earmarked for essential living costs.
• Take regular breaks. Set a session time reminder and honour it. Step away from the screen, have a meal, take a walk, or spend time with family and friends. Regular breaks help maintain perspective and prevent compulsive session extension.
• Keep track of your time and spending. Request an activity statement from pkiuck periodically to review your actual spend and time on-platform. It is easy to lose track of both — reviewing real figures is a healthy habit.
• Do not gamble when you are upset, stressed, or under the influence. Emotional states and impaired judgement are significant risk factors for problem gambling. Make a personal rule to log out when you are not in a calm and rational frame of mind.
• Do not chase losses. Accepting a loss and moving on is fundamental to responsible play. Increasing your bets or continuing to play to recover what you have lost almost always makes the situation worse.
• Balance gambling with other leisure activities. If you find that pkiuck is your primary leisure activity, make a deliberate effort to invest time in other hobbies, social activities, and interests. A well-balanced lifestyle is the best foundation for responsible play.
• Talk openly about your gambling. Secrecy is one of the earliest warning signs of problem gambling. If you feel the need to hide the amount of time or money you spend on pkiuck from people who care about you, that is a signal worth paying attention to.