pkiuck Privacy Policy

pkiuck collects personal data in three principal ways: data you provide directly during registration and account management, data generated automatically through your use of the platform, and data received from third-party verification and payment service providers. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create a pkiuck account, we collect the following information: your full legal name, date of birth, mobile telephone number, email address, and the username and password you choose. This information is required to establish and maintain your account and to verify that you meet the eligibility requirements set out in the pkiuck Terms & Conditions.

1.2 Identity Verification (KYC) Data

To comply with anti-money-laundering obligations and to confirm that players are aged 18 or above, pkiuck may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, and proof of address such as a recent utility bill. These documents are processed securely and retained only for as long as required by applicable regulatory standards.

1.3 Financial Transaction Data

When you make deposits or request withdrawals through bKash, Nagad, Rocket, or Upay, pkiuck records the transaction amount, date and time, payment method identifier (such as a mobile number), and transaction reference number. We do not store full payment credentials or account PINs. Financial transaction data is necessary for processing payments and for audit and compliance purposes.

1.4 Device and Usage Data

pkiuck automatically collects technical data when you access the platform, including your IP address, device type, operating system, browser type and version, screen resolution, session start and end timestamps, pages visited, betting activity logs, and approximate geolocation derived from your IP address. This data is used for fraud prevention, platform security, and service improvement.

pkiuck processes your personal data only for legitimate, specified purposes. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which pkiuck processes personal data are as follows:

• Account Management: To create, maintain, and administer your pkiuck account, including processing deposits and withdrawals, managing bonuses, and communicating account-related notifications to you.
• Identity and Age Verification: To confirm that you are who you say you are and that you are at least 18 years of age, in compliance with our Terms & Conditions and responsible gaming obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited activities that may harm pkiuck or other players on the platform.
• Regulatory Compliance: To fulfil pkiuck's obligations under applicable anti-money-laundering frameworks, financial reporting requirements, and any lawful requests from regulatory authorities or law enforcement agencies.
• Responsible Gaming: To monitor player activity for patterns that may indicate problem gambling behaviour, and to apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion in accordance with your requests or platform policy.
• Customer Support: To respond to your enquiries, resolve disputes, and provide the 24/7 English-language support service available to all pkiuck players.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the pkiuck platform, fixing bugs, and enhancing the user experience for all players in Bangladesh.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about pkiuck events — but only where you have provided explicit consent to receive such communications. You may opt out of marketing messages at any time by contacting [email protected].

pkiuck uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively and to keep your session secure. A cookie is a small text file placed on your device when you visit a website. pkiuck uses the following categories of cookies:

• Essential Cookies: These are strictly necessary for the platform to function. They include session authentication tokens, login state cookies, and CSRF protection tokens. Without these cookies, you cannot log in or place bets. These cookies cannot be disabled without preventing you from using pkiuck.
• Analytics Cookies: pkiuck uses first-party analytics cookies to collect aggregated, anonymised data about how players navigate the platform — including which pages are most visited, average session duration, and common navigation paths. This data is used solely to improve the platform and is never linked to your individual identity.
• Fraud Prevention Cookies: These cookies help pkiuck identify suspicious login patterns, detect bot activity, and prevent account takeover attempts. They may store a device fingerprint to recognise returning users and flag anomalous access events.

pkiuck does not use third-party behavioural advertising cookies, social media tracking pixels, or cross-site tracking technologies. You may manage cookie preferences through your browser settings, though disabling essential cookies will impair your ability to use the platform.

pkiuck does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: When you deposit or withdraw funds via bKash, Nagad, Rocket, or Upay, the relevant transaction data is transmitted to your chosen payment provider to process the transfer. These providers operate their own privacy policies, which govern their handling of your data.
• Identity Verification Partners: pkiuck may use specialist third-party KYC service providers to verify the authenticity of identity documents you submit. These partners are contractually bound to process your data only for verification purposes and to maintain appropriate security standards.
• Game Software Providers: Certain technical gameplay data (such as game session identifiers and bet amounts) is transmitted to our game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — solely for the purpose of delivering the game to you and settling game outcomes. These providers do not receive your personally identifiable registration data.
• Legal and Regulatory Authorities: pkiuck will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required by a valid legal obligation, court order, or warrant. pkiuck will notify you of such disclosures where permitted by law.
• Internal Group Companies: pkiuck may share data within its corporate group for internal administrative purposes, including finance, compliance, and technical operations. All intra-group data transfers are governed by internal data sharing agreements consistent with this policy.

pkiuck implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• TLS/SSL Encryption: All data in transit between your browser and the pkiuck servers is encrypted using TLS 1.2 or higher. The pkiuck website operates exclusively over HTTPS.
• Hashed Password Storage: Your account password is never stored in plain text. pkiuck applies a strong one-way cryptographic hashing algorithm with a unique salt to each password before storage. This means that even in the unlikely event of a data breach, your raw password cannot be recovered.
• Access Controls: Access to personal data held by pkiuck is restricted on a strict need-to-know basis. Only authorised personnel whose job functions require access to specific data categories are granted that access, and all access events are logged for audit purposes.
• Regular Security Testing: pkiuck's infrastructure undergoes periodic vulnerability assessments and penetration testing by qualified security professionals to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkiuck will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

Whilst pkiuck takes every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely immune from risk. You also have a role to play in keeping your account secure — use a strong, unique password for your pkiuck account and do not share your login credentials with anyone.

As a pkiuck player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. pkiuck will respond to all valid data rights requests within a reasonable timeframe, and in no event later than 30 calendar days from receipt of the request.

• Right of Access: You have the right to request a copy of all personal data that pkiuck holds about you, together with information about how that data is being used and with whom it has been shared.
• Right to Rectification: If any of the personal data pkiuck holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to Erasure: In certain circumstances — for example, where pkiuck no longer has a legitimate purpose for retaining your data and is not subject to a legal obligation to keep it — you have the right to request that your personal data be deleted. Note that this right is subject to limitations where data must be retained for legal, regulatory, or fraud-prevention purposes.
• Right to Restriction: You have the right to request that pkiuck restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold about you.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to pkiuck in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to pkiuck processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though pkiuck may be able to demonstrate compelling legitimate grounds that override your objection.
• Right to Withdraw Consent: Where pkiuck processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

pkiuck retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations. The following retention periods apply as a general guide:

When personal data is no longer required for any of the purposes listed above, pkiuck will securely delete or irreversibly anonymise it. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and analytical purposes.

pkiuck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make material changes to this policy, we will post a prominent notice on the pkiuck website and update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically to stay informed about how pkiuck protects your data.

Your continued use of the pkiuck platform following the posting of a revised Privacy Policy constitutes your acknowledgement and acceptance of those changes. If you do not agree to a revised policy, you should cease using the platform and may request account closure by contacting our support team.

Data Controller Contact: All data privacy enquiries, subject access requests, and requests to exercise your rights under this Privacy Policy should be directed to the pkiuck support team. Our team is available 24 hours a day, 7 days a week, and will acknowledge all data rights requests promptly.

Email: [email protected] — Response time: within 1 hour on average. For formal data rights requests, please use the subject line "Privacy Rights Request" and include your registered pkiuck username and mobile number so we can locate your account records efficiently.